What is ISO 17100:2015 – Translation Services – Requirements for Translation Services?
ISO 17100:2015- Translation Services specifies requirements for translation services and serves as a guideline for translation service providers, clients, as well as other stakeholders involved in the translation process. The standard ensures consistent and high-quality translation services across different languages and industries.
It outlines the following key aspects:
- Translation Process: The standard defines the various stages of the translation process, including translation, editing, proofreading, and final verification. It emphasizes the importance of a well-defined and controlled translation process to ensure accuracy and quality.
- Competence of Personnel: ISO 17100 outlines the qualifications and competencies required for translators, revisers, and reviewers. It highlights the need for translators to be proficient not only in the target language but also in the source language and subject matter.
- Use of Resources: The standard addresses the importance of using appropriate resources, such as translation tools (computer-assisted translation software), reference materials, and terminology databases, to enhance consistency and efficiency in translation.
- Quality Assurance: ISO 17100 emphasizes the need for quality assurance procedures, including project management, risk assessment, and documentation of the translation process. This ensures that translations meet the required standards and client expectations.
- Confidentiality and Data Protection: The standard underscores the significance of maintaining the confidentiality of client information and translation materials, as well as adhering to data protection regulations.
- Client Communication: ISO 17100 highlights the importance of effective communication between the translation service provider and the client. Clear communication helps to establish project requirements, expectations, and potential challenges.
- Service Agreements: The standard recommends establishing clear service agreements between the translation service provider and the client. These agreements should cover aspects such as project scope, timelines, quality expectations, and pricing.
- Non-Discrimination: ISO 17100 encourages translation service providers to avoid discriminatory practices and promote equal treatment of all clients.
By adhering to the requirements outlined in ISO 17100:2015, translation service providers can enhance the quality, consistency, and efficiency of their services, ultimately benefiting both clients and end-users who rely on accurate and reliable translations.