What is ISO/IEC 20000?
The ISO/IEC 20000 is the first worldwide standard for service management, and it specifies how a service provider should design, establish, implement, run, monitor, review, maintain, and enhance an SMS.
The standard is divided into two components, each of which allows service providers to find techniques for improving the quality of the services they give to their customers, both internally and externally.
- Part 1 outlines the requirements for creating and deploying a service management system, as well as the benefits of doing so.
- Part 2 contains information on how to use service management systems in accordance with ISO/IEC 20000-1.
Why is IT service management important for you?
Develop your abilities and assist your company in completing the ISO/IEC 20000 procedures and implementing an effective service management system. You demonstrate your capacity to create, deliver, and improve services by establishing a successful ISO/IEC 20000. The ISO/IEC 20000 accreditation proves your commitment to achieving a high degree of professionalism and reliability.
Benefits of ISO/IEC 20000 IT service management
The benefits that you will gain upon the successful completion of one of the ISO/IEC 20000 training courses include the following:
- Credibility has improved.
- Client satisfaction has improved.
- Gained a better understanding of the company's goals
- Increased brand awareness
- the creation of new capabilities
- Utilized ITIL expertise
- Ability to plan and control has improved.
- Getting a faster answer
- Incidences have decreased.
- Establishes a culture of constant improvement
- Obtain a competitive edge